Nonprofit Operations Director Job Description – There are more than 1.54 million non-profit organizations in the world. To effectively run a nonprofit fund, there are several people working behind the scenes to make things easier, and one of those people is the Chief Operations Officer.
The operations manager may be the secret weapon of the most successful entrepreneurs we know. By taking responsibility for getting things done, the operations manager helps executives focus their energies on the big strategic picture that will advance their mission.
Nonprofit Operations Director Job Description
If you’re looking to enter the nonprofit world with a background in operations management, you may be wondering how your skills can help. Or, if you’re a nonprofit founder or CEO, you may be wondering how a business leader can help make your organization more efficient and successful.
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Read on now to learn what a Nonprofit Services Manager job description looks like.
The nonprofit operations manager, or director of nonprofit operations, is responsible for the day-to-day operations of the organization.
They supervise the administrative staff and ensure the smooth operation of the office. They also develop and implement operational procedures and systems and manage budgets and financial reports. In short, they keep the nonprofit running like a well-oiled machine!
An operational manager is by definition a manager. They don’t have to be experts in one thing. However, they must be diverse enough to manage a highly productive team to deliver results for their organization.
The Role Of An Operations Manager
It depends on the organization, but in general each department is responsible for the day-to-day operations of the institution. It can be included
Depending on the size and structure of your organization, you may find that an operations manager will need to oversee a large number of departments.
Your Operations Manager will report to the Operations Manager, Chief Operating Officer (COO) or directly to the CEO or Director. They may also have some direct contact with the board of directors, although the board of directors is not technically their supervisor.
As stated above, their main role is to supervise and organize the activities of the departments under their jurisdiction. Here is a breakdown of the duties a nonprofit services manager will perform:
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The administrative staff is responsible for the day-to-day running of the office in an orderly manner. The Operations Manager will make sure they have everything they need to do their job effectively and meet all deadlines.
The Operations Manager must be particularly well organized as they will be responsible for creating the systems and processes that ensure each department meets their expectations. In general, they will also need to be aware of any legal or reporting requirements the organization may have in implementing its programs.
The Operations Manager will be responsible for managing the budget process for the organization and ensuring that the accounting department provides timely and accurate financial statements to the Board of Directors or other stakeholders. You will also need to familiarize yourself with these statements and proactively review them to identify potential issues before they become problems.
As an operations manager, part of your role is to ensure that the finance department runs efficiently. This includes ensuring that checks and balances are in place and that staff in the finance department are properly trained to do their jobs.
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The operations manager must also participate in the organization’s budget. Because their role is so broad, they must be aware of how deficiencies in one area (such as fundraising) can affect the ability to perform in others (such as program delivery or payroll).
This does not mean that the operations manager must be an accountant. They will usually oversee the accounting team or work as a liaison with an external accounting firm. But ultimately, they are responsible for a correct and timely accounting service.
Ideally, the HR operations manager’s role is limited to supervision, but this is not always the case. In some smaller niches, HR may be placed entirely on the operations management board, but we do not recommend this.
HR is a specialized field that requires special experience and knowledge. You must comply with employment law, collect accurate information, properly file taxes, and onboard and train new employees.
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An experienced HR professional should establish policies and procedures for the HR department, but many nonprofits cannot afford a full-time HR coordinator. This is why many non-profit organizations decide to outsource their HR services.
Even if you’re working with an outsourced company, the operations manager may need to be involved in many day-to-day HR-related things, such as recruiting, interviewing, training, mentoring, and firing employees.
Technology is a big part of what nonprofits do. Almost everyone in your organization is connected to technology. And the networks and systems that bring these people together provide organization, safety and security.
Depending on your mission, you may be dealing with highly sensitive personal data that you are legally obligated to protect, even in digital form. As an operations manager, you must ensure that appropriate technology systems and controls are implemented throughout the company.
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If you don’t use the right systems, you can lose important data that you will need in the future. Or it could mean a crumbling IT infrastructure that cannot support the business model being implemented.
Nonprofit organizations often don’t need or can’t afford their own IT department. And relying on your husband or nephew to solve problems is not an acceptable solution. Instead, many organizations outsource their IT department to a service provider. In this case, it is the operations manager’s job to liaise with the IT provider to ensure that the office gets the support it needs.
Records must be kept properly in every business. There are many reasons for this, but consistency is important for many nonprofits.
Your organization must comply with accounting regulations, legal restrictions, employment rules and other industry regulations. And the operations manager is ultimately responsible for ensuring that the company is ready to demonstrate its commitment when audited.
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Not only does it help the organization record when something needs to be done, but it also accelerates business efficiency. Instead of wasting time searching for something, it will be easy to access the database. All you have to do is enter some information and search for the required information.
Whether you’re building a leadership team that will include an operational role, or you’re currently in an operational leadership role, it’s important to regularly evaluate performance and work on development to improve your work.
If you’re evaluating your ideal candidate after they’ve been in the position for a certain amount of time (eg, a year), it’s important to compare their accomplishments to the job description. For self-assessment, read resources (like this one) to find actionable knowledge that will help you improve your performance.
We’ve mentioned it here a few times, obviously related to bookkeeping/accounting, human resources and information technology. As this is an emerging trend, we are seeing a steady rise in the industry.
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Traditionally, when it came to these areas, many nonprofits had a broken do-it-all mindset. Therefore, the operations manager or CFO was usually responsible for everything from bank deposits and firing employees to solving network problems.
But this approach causes more problems than it solves. Having trained professionals to handle complex tasks that are outside of their area of expertise is extremely beneficial. And that’s just asking for mistakes.
However, most organizations cannot afford a full-time accountant, HR coordinator and IT specialist. And that’s where the operations manager comes in.
When organizations outsource these 3 functions and the operations manager works directly with each team, they can get full professional support from each team without paying a full-time salary. Generally, these teams are more skilled and capable than the internal team member.
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We believe this is the business model of the future for successful mid-sized companies between $1 million and $15 million per year. If you would like to discuss your bookkeeping and accounting for The Charity CFO, please send us a message to arrange a free consultation.
A nonprofit operations manager has many responsibilities, but their primary role is coordinating all the different departments to ensure smooth operations.
The Director of Operations will oversee finance, human resources, information technology, programming, fundraising, etc. They need to understand how each part affects the other to ensure that the whole organization works in harmony.
By doing their job well and taking responsibility, they free up each department to focus on what they do best, rather than juggling tasks or getting stuck on work unrelated to their department. They also help freelance directors focus on strategy rather than the day-to-day details of each department.
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